Warranty and return policy

All engines sold by Orbi Motors are precisely checked by qualified mechanics.

Warranty Coverage
• Orbi Motors UAB provides a limited warranty of:
o 6 months for used engines, and
o 12 months for rebuilt engines.
• The warranty applies only if the engine is installed, maintained, and used in full accordance with:
o Orbi Motors provided installation instructions
o The engine manufacturer’s specifications.

Warranty Validation and Claims
• The customer must provide evidence that the engine was installed according to these requirements:
o Invoice from a certified workshop or mechanic is required.
o Video proof of oil pressure build-up is mandatory for any claim.
• Any engine parts disassembled or tampered with without prior written consent from Orbi Motors will void the warranty.
• Engine parts are marked with paint and serial numbers. Removal of these markings voids the warranty.
• The warranty does not apply to accessories or components provided with the engine (e.g., alternators, turbochargers, starters, etc.).

Return Policy
• Returns are accepted within 14 days of delivery.
• If the engine is returned without a valid reason, a 10% order handling fee will be deducted.
• Shipping costs for returns are borne by the customer unless the engine was sent incorrectly based on the VIN provided.
If the customer provides only the engine code (and not VIN), the customer is fully responsible for the engine’s fitment.

Compensation Limit
• In the event of a valid engine failure under warranty, Orbi Motors will compensate necessary removal costs up to a maximum of €800 (net).

Customer Acknowledgement and Consent
By purchasing and installing the engine, the customer acknowledges and agrees to the following:
• They have read and understood the installation instructions and warranty terms.
• The warranty is valid only if all mandatory steps listed above are followed.
• They will provide video and written proof if submitting a warranty claim.
• Non-compliance with these terms will result in the automatic loss of warranty rights.

All complaints and warranty claims must be submitted to: info@orbimotors.com